FAQ's
Navigate through our comprehensive FAQ section designed to address all your queries about Shipping & Returns and Ordering processes with ease.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Shipping times vary based on your location and the specific product ordered. Generally, orders are delivered with in 5-7 business days.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package's journey to your doorstep.
What is your return policy?
We accept returns within 14 days of delivery, provided that items are in their original condition and highly recommended to be returned in their original packaging. For a return authorization, please contact our customer service at support@ewphome.com before sending any products back.
How do I return a defective or damaged item?
Returns are not covered by EWP Home unless there was an issue with the articles received, which must be reported within 48 hours of purchase. Please contact our customer service for a return authorization before sending any product back. You can reach us at support@ewphome.com
What if i customized the product?
Please note that customized items cannot be returned. If you have a unique problem or request, please contact us via email at support@ewphome.com.
Orders
Below are some of are common questions about orders
How do I place an order?
Orders can be placed directly through our website. Simply select your items, add them to your cart, and proceed to checkout where you will fill in your shipping details and payment information.
Can I change or cancel my order after it's been placed?
We suggest contacting our customer service team at support@ewphome.com as soon as possible to request changes or cancellations. Please note that once the product has been dispatched, we cannot guarantee the cancellation or changes.
What payment methods do you accept?
We accept all major credit cards and certain direct bank transfer services. Payment options may vary depending on your region and can be found down the bottom of the webpage aswell as on our check out page.
Is my personal information secure when ordering from your site?
Absolutely. We use SSL encryption to protect your personal and payment information. Your privacy and security are our top priorities.
What should I do if I haven’t received my order confirmation?
If you haven’t received an order confirmation email within a few hours of placing your order, please check your spam folder. If it’s not there, contact our customer service to ensure your order was processed correctly.
support@ewphome.com
